678bat's Privacy Policy — Your data is our responsibility

1What Information We Collect

We collect various types of information while you use the 678bat platform. This information is gathered in three main ways:

a) Information you provide directly:

• At registration: full name, date of birth, email address, phone number.
• During KYC verification: a copy of your national ID or passport.
• At payment: bKash / Nagad / Rocket number or bank account details.
• When you contact support: the content of chat messages or emails.

b) Automatically collected:

• IP address and device type.
• Browser information and operating system.
• Time spent on the site and which pages you visited.
• Gaming history and transaction logs.

c) From third parties:

• Transaction verification data received from payment gateways.
• Risk assessment data from fraud prevention services.

2How We Use Your Information

678bat uses your information only for specific, legitimate purposes. It is never used for any other purpose without your consent.

• Account Management: To verify registration and login, and to keep your account secure.
• Payment Processing: To process deposit and withdrawal requests and maintain transaction records.
• Customer Support: To properly respond to your complaints or inquiries.
• Security & Fraud Prevention: To detect account hacking, money laundering, and other illegal activities.
• Meeting Legal Obligations: To meet regulatory requirements and comply with licensing conditions.
• Service Improvement: To analyze statistics and further improve 678bat's games and platform.
• Promotional Communications: To inform you about bonuses and offers, with your consent only.

3Data Retention & Deletion

678bat retains your data only for as long as necessary. Generally:

• Data for active accounts is retained for as long as the account remains open.
• Upon account closure, data is typically retained for up to 5 years for legal reasons.
• Transaction records must be retained for a specified period in accordance with financial regulations.
• Cookie data is typically deleted within 30 days to 1 year.

You can request to close your account and have your data deleted at any time. Where legal obligations require certain data to be retained for a set period, we will be transparent about that.

4Sharing Data with Third Parties

678bat does not normally share your information with third parties. However, limited data may be shared with trusted partners where necessary to deliver our services:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information strictly necessary to complete transactions.
• Game software providers: Certain information may be required to operate specific games.
• Security Services: To detect fraud and ensure cybersecurity.
• Legal Authorities: Upon receipt of a valid court order or official government directive.

678bat holds all third-party partners to strict confidentiality agreements, and they are not permitted to use any data received for any other purpose.

5Cookies & Tracking Technologies

The 678bat website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device.

Cookies we use:

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: For collecting site usage analytics — with your consent only.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features of 678bat to stop working.

6Your Privacy Rights

You have full control over your personal information at 678bat. You can exercise the following rights at any time:

7Security Measures

678bat uses industry-leading security technology to protect your data. Our security framework is as follows:

• 256-bit SSL/TLS Encryption: All data transfers across the site and app are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & Anti-DDoS Protection: Protects the platform against cyber attacks.
• 24/7 Security Monitoring: Our security team monitors systems around the clock.
• Regular Security Audits: Regularly audited by independent experts.
• Staff Training: All 678bat staff are trained in data privacy and are held to strict codes of conduct.

8Children's Privacy

678bat strictly does not provide services to anyone under the age of 18. Our platform is for adults only.

Date of birth is verified at registration, and ID documents may be requested in suspicious cases. Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.

9Changes to Privacy Policy

678bat may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you as follows:

• For minor changes, the "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• For significant changes, your consent to the new policy will be requested at login.

Continued use of 678bat after changes take effect will be considered acceptance of the updated policy. If you do not agree to the changes, you have the right to close your account.

10Contact & Complaints

For any privacy-related questions, concerns, or requests, please contact the 678bat privacy team:

• Email: [email protected]
• Live Chat: Available on the platform 24/7.
• Response Time: Typically within 24 to 48 hours.

We take every privacy-related request seriously and do our best to resolve it as quickly as possible.